The day-to-day
The stuff that has to just work.
- We map your whole setup before we touch anything
- Email that lands, mailboxes that behave
- Backups that run, and that we can actually restore
- Laptops and desktops kept tidy and protected
- Software and licences kept up to date
- Your network, looked after end to end
- Your own servers and gear, managed wherever they live
- A strategy report every six months, in plain English
First line of defence
Stop the threat before anyone clicks.
- Advanced protection on every laptop and desktop
- Dodgy emails and malware caught before they hit inboxes
- Dangerous websites blocked automatically
Real people, fast
Someone picks up. Someone shows up.
- Message us in Microsoft Teams, call or email, 7am to 7pm, Monday to Friday
- Your own primary engineer, plus a secondary engineer as backup
- An engineer on every incident within 10 minutes
- Local engineers on-site from 8:30am to 6pm
- Desktop or laptop, office or home, we’ve got it
- When something big breaks, we stay on it until it’s fully back
- Hard problems go straight to senior specialists, not a queue
- Clear escalation, written into your agreement
No black boxes
You always know where things stand.
- Track every request live in your support portal
- Each ticket has an owner and a deadline
- The biggest business impact gets fixed first
- A monthly report your leadership team will actually read
- One account manager who knows your business
- Certified engineers following a proven process
Always up to date
Patched, maintained, documented.
- A written list of exactly what we look after
- Every device monitored around the clock
- Windows, macOS and key apps patched on schedule
- Preventive maintenance, so problems don’t start
- Every change and request recorded
Specialists on tap
The deep expertise most small businesses can’t hire.
- Servers and critical services watched for early warning signs
- Network engineers who squeeze the most out of your internet and Wi-Fi
- Virtualisation and storage experts when you need to scale
Network watch
Every switch, firewall and access point, watched live.
- A live map of your whole network, drawn automatically across every site
- Outages, failing links and slowdowns flagged before staff notice
- Every network device’s settings backed up, so a failed one is restored in minutes
- Traffic analysis that shows what’s eating your internet
- Ageing and end-of-life equipment flagged before it becomes a risk
Change watch
If a setting changes, we know first.
- Microsoft 365, firewalls, servers and accounts documented automatically and kept current
- Instant alerts on risky changes: a new admin, MFA switched off, a firewall rule opened
- Settings checked continuously against best practice, so drift gets fixed early
- An always-current register of every user, device and app
- A full audit trail of what changed and when, ready for insurers and auditors