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Data Uptime

Privacy policy

Last updated: [DATE]. Draft for Data Uptime to review before launch.

Up Alert Pty Ltd trading as Data Uptime (ABN [ABN]) (“we”, “us”) respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

  • When you book a Break-It Test or ask for a reference call: your name, business name, work email, phone number, team size and the IT concerns you select.
  • When you call or email us: the details you choose to give us.
  • When you use this website: basic technical data (such as browser type and pages visited) collected through cookies and analytics, if enabled.

How we use it

We use your information to contact you about the test or call you asked for, prepare your report, provide and improve our services, and meet our legal obligations. We don’t sell your information. We only send marketing if you’ve agreed, and you can opt out at any time.

Who we share it with

Service providers who help us run the business (for example email, hosting and ticketing systems), under confidentiality obligations. Some of these providers may store data outside Australia. We take reasonable steps to make sure they protect it.

Security and retention

We protect personal information with access controls, multi-factor authentication and encryption, and keep it only as long as we need it for the purposes above or as required by law.

Access, correction and complaints

You can ask to see or correct the information we hold about you, or make a privacy complaint, by emailing [email protected] or calling 03 9133 4090. We’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Data Uptime, 530 Little Collins Street, Melbourne VIC 3000.